Customer Service Policy
Customer satisfaction is of the upmost importance to me, and I want to ensure that every customer has a 5-star experience. However, should you have any concerns, this customer service policy ensures that you have the opportunity to address them so that we can resolve them as quickly as possible.
Microblading is a multiple-step appointment process. Healed results will vary with each individual client, and due to the nature of the procedure, NO guarantees will be made. Additional sessions (at an additional charge) may be required to obtain optimal desired results.
Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently. In order for your new brows to heal properly (and look their very best) following all Pre & Post Care Instructions is crucial! Pre-care Instructions are designed to limit bleeding and skin sensitivities during the service.
Excessive bleeding during the procedure can dilute and expel the pigment colour and lead to poor results. Brows are NOT meant to stay as dark as they initially appear immediately after procedure. Your brows are gradually and continuously getting lighter as your skin is always naturally regenerating and exfoliating itself. Yearly colour boost are recommended to keep your brows looking their best.
If you have followed the pre and post advice and are unhappy with the result of your Microblading then in the first instance please contact me by email, including pictures to email@example.com. I aim to reply to your initial email within 48 hours, but in some circumstances this may be longer. I may ask for more information to ensure I respond to your complaint correctly.
I will do my best to resolve your concerns and keep you informed at every step of the way to ensure you understand what is happening with your complaint. In the event that I find my service did not meet up to the high standards I set for our customers, then I will either offer a further appointment free of charge or a refund. This refund will be processed within 7 days of my decision, and I will notify you that it has been processed.
Unfortunately, I am unable to offer free services or a refund if more than 30 days has elapsed since your top-up appointment.